Legal
Refund and Cancellation Policy
The short version
If the service fails you, we refund you. If a generation fails, you are not charged for it, and the design credit returns to your balance automatically without you asking.
Failed generations are refunded automatically
A design credit is deducted before we begin work. If the generation then fails for any reason, the credit is returned to your balance immediately. You do not need to contact us and you are never charged for a design you did not receive.
Refunds on purchases
- Unused packs. If you have not spent any credits from a pack, write to us within 7 days of purchase and we will refund it in full.
- Partly used packs. Once designs have been generated, that work has been done and paid for on our side, so those credits are not refundable. If something went wrong, tell us what happened and we will look at it properly rather than pointing at this paragraph.
- Duplicate or accidental charges. Refunded in full, always.
- Charged but no credits. Tell us and we will either grant the credits or refund the payment, whichever you prefer.
Monthly plans
Professional plans renew until you cancel. You can cancel at any time from your account, and cancellation takes effect at the end of the month you have already paid for, so you keep the designs you were billed for. We do not refund part-months, and we do not bill you again after you cancel.
The free tier
Three designs, no card, nothing to refund. It exists so you can find out whether the output is any good before paying us anything.
How to ask
Email [SUPPORT EMAIL] with the email address on the account and roughly when you bought. We aim to reply within 2 working days and to complete approved refunds within 5 to 7 working days. Refunds go back to the original payment method through Razorpay; how quickly it appears after that is up to your bank.
Prices and tax
All prices shown are exclusive of GST. GST is added at checkout at the applicable rate, and the total you will be charged is shown before you pay.